At Noelle Journey, we are dedicated to delivering your orders safely and efficiently, no matter where you are in the world.
Order Processing
- All orders are processed once payment has been confirmed through our cash on delivery method.
- You will receive an order confirmation email after placing your order, followed by a shipping confirmation once your package has been dispatched.
Shipping Method
- Orders are shipped using reliable courier and logistics partners to ensure your items arrive securely.
- Tracking details (if available) will be provided via email so you can monitor the progress of your delivery.
Duties and Taxes
- Depending on your country, customs duties or local taxes may apply. Customers are responsible for any applicable fees required by their local authorities.
Lost or Damaged Packages
- If your package is lost in transit or arrives damaged, please contact us immediately at [email protected].
- We will work with our logistics partners to resolve the issue promptly, and when applicable, we may arrange a replacement or a refund in line with our Refunds and Return Policy.
Contact Us
If you have any questions regarding shipping, please contact us at [email protected].